Contact Us
One reader wrote every page here, and one reader answers the inbox. No call center, no ticket queue. Ask whether the Muyil lazy river float suits kids or where a Chichen Itza coach picks up, and the reply comes from someone who knows the listings.
Details that speed up a reply:
- A price that no longer matches the tour page. Rates move with season and group size, and a private Coba run costs more than a shared departure. Flag the mismatch and the page gets fixed.
- A tour that has stopped running, closed its calendar or changed what the ticket covers, such as a cenote swim cut from a Chichen Itza route. Flag it and the listing comes down fast.
- Any detail we got wrong: a meeting point in Tulum, a duration, a rating, or a site listed as open when INAH has closed it. Even small corrections help.
- A tour we have overlooked. If you run a Tulum, Coba or Ek Balam trip with a live, bookable listing and public reviews, send the link and it gets the same read as everything else on the site. Inclusion costs nothing, and no operator can pay for placement.
- Anything the FAQ and the guides leave open, from cenote gear to pickup windows along the Riviera Maya.
Where This Site Stops
This site takes no payments, books no seats and refunds no money. Every guided walk through the archaeological zone, every cenote combo, every Coba climb and Chichen Itza day trip belongs to its operator. Your confirmation email is the document that matters: it carries the booking reference, the meeting point and a direct line to the people running your day (see the FAQ). Most listings on this site offer free cancellation, so changes and refunds go through the booking page, not through us. Read the specific listing for its exact terms before booking.
Before writing in, scan the full list of 22 tours across five categories. Most questions dissolve on that page.